FAQ

Unfortunately, at this time, we exclusively ship within Australia and do not offer international shipping

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

This issue may occur if at least one of the watch's phone numbers has not been filled out completely. To resolve this:

1. Open the imoo app.
2. Tap on "More" in the bottom right corner.
3. Click on your child's profile picture.
4. Navigate to "Watch Phone Number" and ensure that both watch phone numbers are filled out completely.
5. After completing this step for both watches, restart the watches or re-add the friend, and the issue should be resolved.

Please try restarting the watch by pressing and holding the power button. Restarting is necessary after inserting the SIM card.

No, the 3G shutdown will not disable your imoo watch. All imoo watches support the 4G network, so they will continue to function normally after the 3G shutdown. To check if your watch is connected to 4G, slide down from the top of the time display page after disconnecting from Wi-Fi to view the 4G icon.