FAQ

Shipping

Unfortunately, at this time, we exclusively ship within Australia and do not offer international shipping

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

About Watch

This issue may occur if at least one of the watch's phone numbers has not been filled out completely. To resolve this:

  1. Open the imoo app.
  2. Tap on "More" in the bottom right corner.
  3. Click on your child's profile picture.
  4. Navigate to "Watch Phone Number" and ensure that both watch phone numbers are filled out completely.
  5. After completing this step for both watches, restart the watches or re-add the friend, and the issue should be resolved.

Please try restarting the watch by pressing and holding the power button. Restarting is necessary after inserting the SIM card.

imoo is 4G VoLTE capable and compatible with the following
4G bands in Australia:

  • Z1: B1 (2100 MHz), B3 (1800 MHz), B5 (850MHz), B8 (900 MHz)
  • Z6: B1 (2100 MHz), B3 (1800 MHz), B5 (850MHz), B8 (900 MHz)
  • Z7: B1 (2100 MHz), B3 (1800 MHz), B8 (900 MHz)

Australian network carriers Telstra, OPTUS and TPG Vodafone, as well all their resellers, use some or all of the above 4G Bands in different combinations in each location. It’s best to check with your service provider on whether the imoo is suitable for use on their network and will provide coverage in your area. You might need to change providers if the watch is not suitable, or they cannot offer coverage.

If you are using Z6. We have updated the software version to 7.2.2. Please update your watch’s version and it will solve the issue.

If you are using Z1, that’s because the VoLTE function of the watch has been turned off. We are currently working on this to remotely enable VoLTE for all users. Please wait for up to five business days for this to be fixed.